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1

Customer satisfaction and business performance: a firm‐level analysis

Williams, Paul, Naumann, Earl

Journal:

Journal of Services Marketing

Year:

2011

Language:

english

File:

PDF, 363 KB

english, 2011

2

What is customer-driven marketing?

Earl Naumann, Patrick Shannon

Journal:

Business Horizons

Year:

1992

Language:

english

File:

PDF, 1.40 MB

english, 1992

3

Customer dissatisfaction and defection: The hidden costs of downsizing

Paul Williams, M. Sajid Khan, Earl Naumann

Journal:

Industrial Marketing Management

Year:

2011

Language:

english

File:

PDF, 285 KB

english, 2011

4

Customer attitudes of stayers and defectors in B2B services: Are they really different?

Paul Williams, M. Sajid Khan, Nicholas J. Ashill, Earl Naumann

Journal:

Industrial Marketing Management

Year:

2011

Language:

english

File:

PDF, 374 KB

english, 2011

5

How to implement a customer satisfaction program

Earl Naumann, Donald W. Jackson Jr., Mark S. Rosenbaum

Journal:

Business Horizons

Year:

2001

Language:

english

File:

PDF, 1.32 MB

english, 2001

6

Understanding the causes of defection among satisfied B2B service customers

Naumann, Earl, Haverila, Matti, Sajid Khan, M., Williams, Paul

Journal:

Journal of Marketing Management

Year:

2010

Language:

english

File:

PDF, 193 KB

english, 2010

7

Organizational Predictors of Expatriate Job Satisfaction

Journal:

Journal of International Business Studies

Year:

1993

Language:

english

File:

PDF, 519 KB

english, 1993

8

Examining the Practices of United States and Japanese Market Research Firms

Earl Naumann, Donald W. Jackson, Jr. and William G. Wolfe

Journal:

California Management Review

Year:

1994

Language:

english

File:

PDF, 1.81 MB

english, 1994

9

Ten easy ways to lose your customer's trust

Journal:

Business Horizons

Year:

1992

Language:

english

File:

PDF, 562 KB

english, 1992

10

Customer satisfaction and loyalty in B2B services: directions for future research

Naumann, Earl, Williams, Paul, Khan, M. Sajid

Journal:

The Marketing Review

Year:

2009

Language:

english

File:

PDF, 105 KB

english, 2009

11

Customer satisfaction and business performance: A firm-level analysis

Williams, Paul, Naumann, Earl

Journal:

Journal of Services Marketing

Year:

2011

Language:

english

File:

PDF, 197 KB

english, 2011

12

Value drivers and adventure tourism

Williams, Paul, Soutar, Geoff, Ashill, Nicholas Jeremy, Naumann, Earl

Journal:

Journal of Service Theory and Practice

Year:

2017

Language:

english

File:

PDF, 311 KB

english, 2017

13

Determining buying center size

Robert D. McWilliams, Earl Naumann, Stan Scott

Journal:

Industrial Marketing Management

Year:

1992

Language:

english

File:

PDF, 662 KB

english, 1992

14

The purchase of components: Functional areas of influence

Earl Naumann, Douglas J. Lincoln, Robert D. McWilliams

Journal:

Industrial Marketing Management

Year:

1984

Language:

english

File:

PDF, 1.10 MB

english, 1984

15

One more time: How do you satisfy customers?

Earl Naumann, Donald W. Jackson Jr.

Journal:

Business Horizons

Year:

1999

Language:

english

File:

PDF, 663 KB

english, 1999

16

Systems theory approach to conducting industrial marketing research

Earl Naumann, Douglas J. Lincoln

Journal:

Journal of Business Research

Year:

1989

Language:

english

File:

PDF, 1.04 MB

english, 1989

17

Drivers of customer satisfaction and relationship quality in system delivery projects

Haverila, Matti Juhani, Martinsuo, Miia, Naumann, Earl

Journal:

Journal of Strategic Marketing

Year:

2013

Language:

english

File:

PDF, 311 KB

english, 2013

18

Patterns of Non-Tariff Barriers in the Pacific Rim

McWilliams, Robert D., Naumann, Earl, Napier, Nancy K.

Journal:

Journal of Global Marketing

Year:

1993

Language:

english

File:

PDF, 1.05 MB

english, 1993

19

A Conceptual Model of Expatriate Turnover

Journal:

Journal of International Business Studies

Year:

1992

Language:

english

File:

PDF, 1.15 MB

english, 1992

20

Toward a contingency theory of CRM adoption

Williams, Paul, Ashill, Nicholas, Naumann, Earl

Journal:

Journal of Strategic Marketing

Year:

2016

Language:

english

File:

PDF, 415 KB

english, 2016

21

Cross‐cultural comparison of customer satisfaction research: USA vs Japan

Sajid Khan, M., Naumann, Earl, Bateman, Rob, Haverila, Matti

Journal:

Asia Pacific Journal of Marketing and Logistics

Year:

2009

Language:

english

File:

PDF, 253 KB

english, 2009

22

Organizational Predictors of Expatriate Job Satisfaction

Journal:

Journal of International Business Studies

Year:

1993

Language:

english

File:

PDF, 6.23 MB

english, 1993

23

A Conceptual Model of Expatriate Turnover

Journal:

Journal of International Business Studies

Year:

1992

Language:

english

File:

PDF, 12.54 MB

english, 1992

24

Examining the Relationship between Work Attitudes and Propensity to Leave among Expatriate Salespeople

Earl Naumann, Scott M. Widmier and Donald W. Jackson, Jr.

Journal:

Journal of Personal Selling and Sales Management

Year:

2000

Language:

english

File:

PDF, 2.00 MB

english, 2000

25

Drivers of contract renewal in international B2B services: a firm-level analysis

Williams, Paul Jeremy, Khan, M. Sajid, Semaan, Rania, Naumann, Earl R., Ashill, Nicholas Jeremy

Journal:

Marketing Intelligence & Planning

Year:

2017

Language:

english

File:

PDF, 271 KB

english, 2017

26

The problem with standardizing international market research: A case study from B2B services

Khan, M. Sajid, Naumann, Earl, Haverila, Matti J.

Journal:

Australasian Marketing Journal (AMJ)

Year:

2014

Language:

english

File:

PDF, 384 KB

english, 2014

27

Relationship quality and satisfaction: Customer-perceived success factors for on-time projects

Williams, Paul, Ashill, Nicholas J., Naumann, Earl, Jackson, Eric

Journal:

International Journal of Project Management

Year:

2015

Language:

english

File:

PDF, 740 KB

english, 2015

28

The drivers of customer satisfaction in strategic consulting engagements

Haverila, Matti, Bateman, Earl Robert, Naumann, Earl Robert

Journal:

Management Decision

Year:

2011

Language:

english

File:

PDF, 206 KB

english, 2011

29

A Buyer's Bases of Power

Naumann, Earl, Reck, Ross

Journal:

Journal of Purchasing and Materials Management

Year:

1982

File:

PDF, 591 KB

1982

30

Purchasing Training Programs

Journal:

Journal of Purchasing and Materials Management

Year:

1983

File:

PDF, 356 KB

1983

31

A Macro Contingency Approach to the Study of Purchasing Behavior

Naumann, Earl, Kim, John C.

Journal:

Journal of Purchasing and Materials Management

Year:

1986

Language:

english

File:

PDF, 600 KB

english, 1986

32

Dynamic and Ordinary Capabilities: A Project Management Perspective

Ashill, Nicholas, Williams, Paul, Khan, Mohammed Sajid, Naumann, Earl

Journal:

IEEE Transactions on Engineering Management

Year:

2020

File:

PDF, 1.46 MB

2020

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